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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Products

Service

Came across these as about to visit Wells. Love the vision and craftsmanship of the tiles - the quotes and graphics have been very thoughtfully researched. Great and friendly service too.

Ms Sue Delafons
London, UK

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30th December 2014

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Daniel from Black Dog says ...

Many thanks for your lovely review. We do spend a lot of time working out new designs. It is so important that quotes and images work together. We often find a great image or quote but sometimes marrying up the two can be tricky. Occasionally we get that sense of magic where we know the design just works!

Products

Service

My plaques arrived quickly and in wonderful condition!

Heather M.
USA

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22nd December 2014

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Daniel from Black Dog says ...

Great to hear they arrived quickly and safely.

Products

Service

Arrived in perfect condition (to Australia)

As beautiful as they appeared online

Ms Catherine Sinn
Brisbane, Australia

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22nd December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that your tiles made the 10,000 mile journey safely to Australia in 10 working days by standard airmail post.

Products

Service

I love everything I have every bought from Black Dog of Wells, but sadly for me they have all been presents for other people. One day I will treat myself to one of their exquisite tiles.

Mrs Caitlin Sagan
Huddersfield, UK

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18th December 2014

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Daniel from Black Dog says ...

I'm so glad to hear that we have sent you lots of wonderful tiles. It does seem about time that you should treat yourself!

Products

Service

Excellent online service and communications to say when and how my purchase had been dispatched.

Mrs Pam Martin
Othery, UK

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18th December 2014

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Daniel from Black Dog says ...

Many thanks for the positive review. We do our best to make sure we communicate well with customers.

Products

Service

We have been buying Black Dog of Wells plaques for many years, both for ourselves and a gifts. The detail and artistry are excellent. The service is quick and the followup helpful. Items even arrive promptly when sent to the US. We recently gave a plaque to friends who were delighted with its design and quality.

RW
United States

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10th December 2014

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Daniel from Black Dog says ...

Thank you so much for your wonderful review. It makes us feel that the effort is all worthwhile!

Products

Service

Wonderful personalised service - it is like dealing with old friends! Nothing is too much trouble. Excellent communication at all stages.

EJV
Canberra, Australia

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10th December 2014

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Daniel from Black Dog says ...

I'm glad we could help out and it is very nice to be thought of as 'old friends'.

Products

Service

great service & fast delivery

mrs julie carter-bennett
grays, UK

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9th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we could provide a fast and efficient service.

Products

Service

I don't think I can add anything to the above

Mrs Gillian Charnley
Bromley, UK

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8th December 2014

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Daniel from Black Dog says ...

I'm delighted that we could help you out with your personalised tile. I really hope the happy couple like it!

Products

Service

tile arrived in a very timely fashion & was as hoped for.

ms sue adams
warwickshire, UK

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5th December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that the tile was exactly what you expected.

Products

Service

Congratulations on a superb product and excellent service.

Mr COLIN PHILLIPS
GLOUCESTER, UK

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5th December 2014

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Daniel from Black Dog says ...

Thank you very much for your kind comments about our tiles and service.

Products

Service

Good range of products to choose presents for friends and family.

Dr Sue Cowling
Woodbridge, UK

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5th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we can help out with all those Xmas gifts!

Products

Service

Very happy - good friendly and helpful communication plus high quality and unusual products.

Mrs Jo Wynsor
Horton, UK

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5th December 2014

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Daniel from Black Dog says ...

I'm delighted that you are very happy with the personalised tile. Correspondence about our personalised tiles is so important in making sure that they are done correctly so hopefully you will be delighted with the outcome.

Products

Service

I've owned Black Dog plaques since the early 90's, buying one or two on each visit to the workshop in Wells.

As I'm not visiting the UK again I now buy by mail. You have excellent turnaround time for mailing an order. Many thanks, for your artistry, creativity and responsiveness to customers. Judith

Ms Judith M. Ashley
Penn Valley, United States

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4th December 2014

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Daniel from Black Dog says ...

Many thanks Judith for your lovely comments. I'm sorry to hear that you will not be visiting the UK again but at least we are on the other end of a phone line and on the internet.

Products

Service

Would definitely recommend to friends/family, unique!!!!

Ms Andrea Bratton
Wells, UK

View Reply
4th December 2014

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Daniel from Black Dog says ...

Many thanks and the more recommendations the better!

Products

Service

Thank you as always for great quality and service , I've bought recently from you for a gift for my sister .

miss emma bosworth
wells, UK

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4th December 2014

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Daniel from Black Dog says ...

Many thanks for ordering from us once again and I'm glad we continue to provide a good service.

Products

Service

Quality of item exactly as hoped for, and delivered in faultless condition and far more quickly than the second class postage would suggest. Perfect.

Mr G
Eastbourne, UK

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4th December 2014

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Daniel from Black Dog says ...

Great to hear the item is as expected and it arrived in perfect condition. There is a little trick with using stamps for second class post. Providing you add 2 or more stamps it usually goes through as first class. A marketing person told us this years ago and it works nearly every time.

Products

Service

This is the second time I've dealt with you so know that your products are excellent and the service is still just as good, the website is easy to use and the order was dealt with quickly and efficiently, thank you

Mrs Enid Locke
Chatteris, UK

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1st December 2014

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Daniel from Black Dog says ...

Many thanks for your repeat custom. I'm delighted to hear that everything was as good as the first time around.

Products

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Easy to follow website, lovely products, quick service. Thank you.

Miss Elizabeth MacArthur
Strathpeffer, UK

View Reply
1st December 2014

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Daniel from Black Dog says ...

I'm glad you found the website easy to follow. There were a number of developments of the current site to get it working well. My website designer and I lost a bit of hair in the process to get it working properly!

Products

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I have been dealing with Black Dog of Wells for their wonderfully created and meaningful tiles for more than15 years. I have found the perfect sentiment for encouragement or to welcome friends to their new house or just for fun. Well worth sending across the pond to get them. And if you contact them, you get a very personal reply. And shipping is surprisingly fast to the U.S.

Kathleen
Lake Zurich, United States

View Reply
1st December 2014

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Daniel from Black Dog says ...

Hi Kathleen. I have been at the helm of the business for 12 of those years - thank you so much for supporting us over the years. I hope we can continue to provide a great service in the future.

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