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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Products

Service

I would like to thank you for your the great service received. My hedgehog tile arrived quickly. Its so lovely. A special unique peace of art work which will make a beautiful gift for my friends birthday.

I came across your shop whilst holidaying in Glastonbury a few years ago and we went to Wells for the day. Unfortunately the shop was closed but I took a leaflet from outside shop as i knew there would be a special time i would be purchasing a tile in the future.

Miss Zoe Eggleton
Nottingham, UK

View Reply
12th January 2015

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Daniel from Black Dog says ...

I know you sent a review to our email address but it was very kind of you to send it again through the usedandreviewed link. Sorry the shop was closed when you dropped by. Many thanks for your purchase and I am delighted to hear the hedgehog arrived quickly and safely.

Products

Service

I know your products from your supplying R Bridgeman & Sons shop in Lichfield where I was manager so have every confidence in your product and service.

Mrs Vivienne Leyland
Burton-on-Trent, UK

View Reply
12th January 2015

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Daniel from Black Dog says ...

I thought your name rang a bell but was not sure why. Yes, I do remember supplying Bridgeman for a number of years and we often met you at the Exeter trade show. Many thanks for your purchase and I'm glad to hear of your continued confidence in our work.

Products

Service

I have previously ordered tiles, framed tiles and personalised tiles, from Black Dog of Wells. I have always been delighted to find that both the product and the standard of service remains exceptionally high. Our tiles have always been well packed for their trip half way around the world, and, as a result of the care taken, have always arrived safely. I also truly appreciate that Daniel takes the time to send an e-mail advising what stage he is at with the production of the personalised tiles. I will certainly order from Black Dog of Wells again - be it for myself or as a special gift to mark a birth or marriage. Many thanks for a wonderful product and service. Cherie Haig, Australia

Ms Cherie Haig
Rockhampton, Australia

View Reply
7th January 2015

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Daniel from Black Dog says ...

Hi Cherie. Thank you so much for finding the email with the link to leave a review. We always aim to provide an excellent service and particularly when creating personalised tiles. With the delay between the order being placed and the time it takes to create a personalised tile it is really important to let customers know the progress of their tile. I was delighted to hear that all your personalised tiles made it safely and we were greatly admired.

Products

Service

Could not have been better or more efficient. Very impressive.

Mrs Trixi Blaire
Watford, UK

View Reply
31st December 2014

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Daniel from Black Dog says ...

We strive to make sure we are very efficient in getting orders posted quickly.

Products

Service

Came across these as about to visit Wells. Love the vision and craftsmanship of the tiles - the quotes and graphics have been very thoughtfully researched. Great and friendly service too.

Ms Sue Delafons
London, UK

View Reply
30th December 2014

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Daniel from Black Dog says ...

Many thanks for your lovely review. We do spend a lot of time working out new designs. It is so important that quotes and images work together. We often find a great image or quote but sometimes marrying up the two can be tricky. Occasionally we get that sense of magic where we know the design just works!

Products

Service

My plaques arrived quickly and in wonderful condition!

Heather M.
USA

View Reply
22nd December 2014

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Daniel from Black Dog says ...

Great to hear they arrived quickly and safely.

Products

Service

Arrived in perfect condition (to Australia)

As beautiful as they appeared online

Ms Catherine Sinn
Brisbane, Australia

View Reply
22nd December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that your tiles made the 10,000 mile journey safely to Australia in 10 working days by standard airmail post.

Products

Service

I love everything I have every bought from Black Dog of Wells, but sadly for me they have all been presents for other people. One day I will treat myself to one of their exquisite tiles.

Mrs Caitlin Sagan
Huddersfield, UK

View Reply
18th December 2014

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Daniel from Black Dog says ...

I'm so glad to hear that we have sent you lots of wonderful tiles. It does seem about time that you should treat yourself!

Products

Service

Excellent online service and communications to say when and how my purchase had been dispatched.

Mrs Pam Martin
Othery, UK

View Reply
18th December 2014

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Daniel from Black Dog says ...

Many thanks for the positive review. We do our best to make sure we communicate well with customers.

Products

Service

We have been buying Black Dog of Wells plaques for many years, both for ourselves and a gifts. The detail and artistry are excellent. The service is quick and the followup helpful. Items even arrive promptly when sent to the US. We recently gave a plaque to friends who were delighted with its design and quality.

RW
United States

View Reply
10th December 2014

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Daniel from Black Dog says ...

Thank you so much for your wonderful review. It makes us feel that the effort is all worthwhile!

Products

Service

Wonderful personalised service - it is like dealing with old friends! Nothing is too much trouble. Excellent communication at all stages.

EJV
Canberra, Australia

View Reply
10th December 2014

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Daniel from Black Dog says ...

I'm glad we could help out and it is very nice to be thought of as 'old friends'.

Products

Service

great service & fast delivery

mrs julie carter-bennett
grays, UK

View Reply
9th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we could provide a fast and efficient service.

Products

Service

I don't think I can add anything to the above

Mrs Gillian Charnley
Bromley, UK

View Reply
8th December 2014

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Daniel from Black Dog says ...

I'm delighted that we could help you out with your personalised tile. I really hope the happy couple like it!

Products

Service

tile arrived in a very timely fashion & was as hoped for.

ms sue adams
warwickshire, UK

View Reply
5th December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that the tile was exactly what you expected.

Products

Service

Congratulations on a superb product and excellent service.

Mr COLIN PHILLIPS
GLOUCESTER, UK

View Reply
5th December 2014

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Daniel from Black Dog says ...

Thank you very much for your kind comments about our tiles and service.

Products

Service

Good range of products to choose presents for friends and family.

Dr Sue Cowling
Woodbridge, UK

View Reply
5th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we can help out with all those Xmas gifts!

Products

Service

Very happy - good friendly and helpful communication plus high quality and unusual products.

Mrs Jo Wynsor
Horton, UK

View Reply
5th December 2014

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Daniel from Black Dog says ...

I'm delighted that you are very happy with the personalised tile. Correspondence about our personalised tiles is so important in making sure that they are done correctly so hopefully you will be delighted with the outcome.

Products

Service

I've owned Black Dog plaques since the early 90's, buying one or two on each visit to the workshop in Wells.

As I'm not visiting the UK again I now buy by mail. You have excellent turnaround time for mailing an order. Many thanks, for your artistry, creativity and responsiveness to customers. Judith

Ms Judith M. Ashley
Penn Valley, United States

View Reply
4th December 2014

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Daniel from Black Dog says ...

Many thanks Judith for your lovely comments. I'm sorry to hear that you will not be visiting the UK again but at least we are on the other end of a phone line and on the internet.

Products

Service

Would definitely recommend to friends/family, unique!!!!

Ms Andrea Bratton
Wells, UK

View Reply
4th December 2014

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Daniel from Black Dog says ...

Many thanks and the more recommendations the better!

Products

Service

Thank you as always for great quality and service , I've bought recently from you for a gift for my sister .

miss emma bosworth
wells, UK

View Reply
4th December 2014

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Daniel from Black Dog says ...

Many thanks for ordering from us once again and I'm glad we continue to provide a good service.

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