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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Products

Service

Absolutely delighted. Bought for special friends who have moved house. I couldn't be more happier. First class and recommend these products to anyone considering a unique gift and a very reasonable price. Thank you :)

miss vanessa holbrow
Burnham on sea, UK

View Reply
5th March 2015

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Daniel from Black Dog says ...

I'm so glad you are delighted with the tile. Fortuna Domus (roughly translated as 'good fortune to this house') - is a great gift for the new home. I hope they find a nice spot for it.

Products

Service

Lovely tiles ideal as features around the facia of our inglenook to depict the four seasons. Thank you.

MR DAVID CHAPMAN
BARNSLEY, UK

View Reply
4th March 2015

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Daniel from Black Dog says ...

I can imagine that the four seasons tiles would look great around your inglenook. We would love to see a photo of how they have fitted in.

Products

Service

We were so pleased with the tile we bought in Wells that we ordered a second on the internet. Received prompt and courteous service and the dog tile looks stunning with the cat one. Thank you to the staff at Black Dog.

Mrs Carole Eynon
Lancaster, UK

View Reply
4th March 2015

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Daniel from Black Dog says ...

Many thanks for ordering from our internet site to get a second tile. It is good to hear that the cat tile now has a friend to join it!

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Web site easy to use, order came promptly, and in wonderfully appropriate-sized package (not huge box for tiny item). I have bought the plaques before, for myself or as gifts, and I was, as ever, impressed by the quality and variety.

Mrs Susan Daish
Olney, UK

View Reply
3rd March 2015

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Daniel from Black Dog says ...

It is great to hear that the website is easy to use. We are constantly picking away at it to improve it. For a single tile we use a specially designed postal wrap that is 13cm wide and just over 2cm deep which does go through most letter boxes.

Products

Service

Very impressed by the quality of products and excellent customer service. Daniel emailed me to make sure he was designing my personalised tile exactly as I'd like it and kept me informed when it was being delivered. My parents were delighted with their present.

Miss Naomi Cornwell
Salford, UK

View Reply
16th February 2015

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Daniel from Black Dog says ...

I'm delighted to hear that your parents loved the personalised tile. As there is a bit of a gap between the order being placed and the tile being dispatched, I do my best to keep customers informed of how their personalised tile is progressing.

Products

Service

I LOVE my tiles! They are charmingly whimsical and very well made. Details are crisp and clean. My tiles were shipped in three batches to the U.S. They arrived very quickly in perfect condition. I am a very happy customer indeed.

Dr Karen Brush
Shelter Island, United States

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10th February 2015

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Daniel from Black Dog says ...

Wow, that surface mail was fast!! It must have jumped into the Airmail sack by accident. Delighted to hear all the parcels made it safely to you - fantastic to hear you are a very happy customer!

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Arrived safe and sound, many thanks for your prompt, no fuss, service

Ms Kate Brennan
Newbury, UK

View Reply
31st January 2015

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Daniel from Black Dog says ...

Many thanks for letting us know that your tile arrived safely and we always aim to provide a no fuss service.

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Service

I was very pleased with the tile, it arrived swiftly and will make a wonderful housewarming gift for my friend.

Mrs. Molly Hilton
Ann Arbor, United States

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31st January 2015

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Daniel from Black Dog says ...

Great to hear that the tile arrived in good time for your housewarming gift.

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Very pleased and will shop with you again! Thanks

Mrs. Janine Nordquist
Knoxville, United States

View Reply
30th January 2015

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Daniel from Black Dog says ...

Delighted we could provide a great service.

Products

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I was very impressed with the excellent service...my location and address was reconfirmed and product was dispatched promptly. Received my order within a week and it was great.

Shimmy Hassim
Sri Lanka

View Reply
26th January 2015

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Daniel from Black Dog says ...

It was a great relief to hear your parcel made it in speedy time to Sri Lanka as we have never sent a parcel there before. We send many parcels to the USA, Canada and Australia and we are familiar with how the addresses work but we have no knowledge of Sri-Lankan addresses. I was keen to double check spellings before dispatching the parcel.

Products

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I would like to thank you for your the great service received. My hedgehog tile arrived quickly. Its so lovely. A special unique peace of art work which will make a beautiful gift for my friends birthday.

I came across your shop whilst holidaying in Glastonbury a few years ago and we went to Wells for the day. Unfortunately the shop was closed but I took a leaflet from outside shop as i knew there would be a special time i would be purchasing a tile in the future.

Miss Zoe Eggleton
Nottingham, UK

View Reply
12th January 2015

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Daniel from Black Dog says ...

I know you sent a review to our email address but it was very kind of you to send it again through the usedandreviewed link. Sorry the shop was closed when you dropped by. Many thanks for your purchase and I am delighted to hear the hedgehog arrived quickly and safely.

Products

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I know your products from your supplying R Bridgeman & Sons shop in Lichfield where I was manager so have every confidence in your product and service.

Mrs Vivienne Leyland
Burton-on-Trent, UK

View Reply
12th January 2015

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Daniel from Black Dog says ...

I thought your name rang a bell but was not sure why. Yes, I do remember supplying Bridgeman for a number of years and we often met you at the Exeter trade show. Many thanks for your purchase and I'm glad to hear of your continued confidence in our work.

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I have previously ordered tiles, framed tiles and personalised tiles, from Black Dog of Wells. I have always been delighted to find that both the product and the standard of service remains exceptionally high. Our tiles have always been well packed for their trip half way around the world, and, as a result of the care taken, have always arrived safely. I also truly appreciate that Daniel takes the time to send an e-mail advising what stage he is at with the production of the personalised tiles. I will certainly order from Black Dog of Wells again - be it for myself or as a special gift to mark a birth or marriage. Many thanks for a wonderful product and service. Cherie Haig, Australia

Ms Cherie Haig
Rockhampton, Australia

View Reply
7th January 2015

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Daniel from Black Dog says ...

Hi Cherie. Thank you so much for finding the email with the link to leave a review. We always aim to provide an excellent service and particularly when creating personalised tiles. With the delay between the order being placed and the time it takes to create a personalised tile it is really important to let customers know the progress of their tile. I was delighted to hear that all your personalised tiles made it safely and we were greatly admired.

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Could not have been better or more efficient. Very impressive.

Mrs Trixi Blaire
Watford, UK

View Reply
31st December 2014

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Daniel from Black Dog says ...

We strive to make sure we are very efficient in getting orders posted quickly.

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Came across these as about to visit Wells. Love the vision and craftsmanship of the tiles - the quotes and graphics have been very thoughtfully researched. Great and friendly service too.

Ms Sue Delafons
London, UK

View Reply
30th December 2014

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Daniel from Black Dog says ...

Many thanks for your lovely review. We do spend a lot of time working out new designs. It is so important that quotes and images work together. We often find a great image or quote but sometimes marrying up the two can be tricky. Occasionally we get that sense of magic where we know the design just works!

Products

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My plaques arrived quickly and in wonderful condition!

Heather M.
USA

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22nd December 2014

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Daniel from Black Dog says ...

Great to hear they arrived quickly and safely.

Products

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Arrived in perfect condition (to Australia)

As beautiful as they appeared online

Ms Catherine Sinn
Brisbane, Australia

View Reply
22nd December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that your tiles made the 10,000 mile journey safely to Australia in 10 working days by standard airmail post.

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I love everything I have every bought from Black Dog of Wells, but sadly for me they have all been presents for other people. One day I will treat myself to one of their exquisite tiles.

Mrs Caitlin Sagan
Huddersfield, UK

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18th December 2014

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Daniel from Black Dog says ...

I'm so glad to hear that we have sent you lots of wonderful tiles. It does seem about time that you should treat yourself!

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Excellent online service and communications to say when and how my purchase had been dispatched.

Mrs Pam Martin
Othery, UK

View Reply
18th December 2014

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Daniel from Black Dog says ...

Many thanks for the positive review. We do our best to make sure we communicate well with customers.

Products

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We have been buying Black Dog of Wells plaques for many years, both for ourselves and a gifts. The detail and artistry are excellent. The service is quick and the followup helpful. Items even arrive promptly when sent to the US. We recently gave a plaque to friends who were delighted with its design and quality.

RW
United States

View Reply
10th December 2014

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Daniel from Black Dog says ...

Thank you so much for your wonderful review. It makes us feel that the effort is all worthwhile!

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