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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Products

Service

Wonderful personalised service - it is like dealing with old friends! Nothing is too much trouble. Excellent communication at all stages.

EJV
Canberra, Australia

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10th December 2014

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Daniel from Black Dog says ...

I'm glad we could help out and it is very nice to be thought of as 'old friends'.

Products

Service

great service & fast delivery

mrs julie carter-bennett
grays, UK

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9th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we could provide a fast and efficient service.

Products

Service

I don't think I can add anything to the above

Mrs Gillian Charnley
Bromley, UK

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8th December 2014

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Daniel from Black Dog says ...

I'm delighted that we could help you out with your personalised tile. I really hope the happy couple like it!

Products

Service

tile arrived in a very timely fashion & was as hoped for.

ms sue adams
warwickshire, UK

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5th December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that the tile was exactly what you expected.

Products

Service

Congratulations on a superb product and excellent service.

Mr COLIN PHILLIPS
GLOUCESTER, UK

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5th December 2014

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Daniel from Black Dog says ...

Thank you very much for your kind comments about our tiles and service.

Products

Service

Good range of products to choose presents for friends and family.

Dr Sue Cowling
Woodbridge, UK

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5th December 2014

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Daniel from Black Dog says ...

Many thanks for your order and I'm glad we can help out with all those Xmas gifts!

Products

Service

Very happy - good friendly and helpful communication plus high quality and unusual products.

Mrs Jo Wynsor
Horton, UK

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5th December 2014

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Daniel from Black Dog says ...

I'm delighted that you are very happy with the personalised tile. Correspondence about our personalised tiles is so important in making sure that they are done correctly so hopefully you will be delighted with the outcome.

Products

Service

I've owned Black Dog plaques since the early 90's, buying one or two on each visit to the workshop in Wells.

As I'm not visiting the UK again I now buy by mail. You have excellent turnaround time for mailing an order. Many thanks, for your artistry, creativity and responsiveness to customers. Judith

Ms Judith M. Ashley
Penn Valley, United States

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4th December 2014

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Daniel from Black Dog says ...

Many thanks Judith for your lovely comments. I'm sorry to hear that you will not be visiting the UK again but at least we are on the other end of a phone line and on the internet.

Products

Service

Would definitely recommend to friends/family, unique!!!!

Ms Andrea Bratton
Wells, UK

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4th December 2014

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Daniel from Black Dog says ...

Many thanks and the more recommendations the better!

Products

Service

Thank you as always for great quality and service , I've bought recently from you for a gift for my sister .

miss emma bosworth
wells, UK

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4th December 2014

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Daniel from Black Dog says ...

Many thanks for ordering from us once again and I'm glad we continue to provide a good service.

Products

Service

Quality of item exactly as hoped for, and delivered in faultless condition and far more quickly than the second class postage would suggest. Perfect.

Mr G
Eastbourne, UK

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4th December 2014

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Daniel from Black Dog says ...

Great to hear the item is as expected and it arrived in perfect condition. There is a little trick with using stamps for second class post. Providing you add 2 or more stamps it usually goes through as first class. A marketing person told us this years ago and it works nearly every time.

Products

Service

This is the second time I've dealt with you so know that your products are excellent and the service is still just as good, the website is easy to use and the order was dealt with quickly and efficiently, thank you

Mrs Enid Locke
Chatteris, UK

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1st December 2014

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Daniel from Black Dog says ...

Many thanks for your repeat custom. I'm delighted to hear that everything was as good as the first time around.

Products

Service

Easy to follow website, lovely products, quick service. Thank you.

Miss Elizabeth MacArthur
Strathpeffer, UK

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1st December 2014

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Daniel from Black Dog says ...

I'm glad you found the website easy to follow. There were a number of developments of the current site to get it working well. My website designer and I lost a bit of hair in the process to get it working properly!

Products

Service

I have been dealing with Black Dog of Wells for their wonderfully created and meaningful tiles for more than15 years. I have found the perfect sentiment for encouragement or to welcome friends to their new house or just for fun. Well worth sending across the pond to get them. And if you contact them, you get a very personal reply. And shipping is surprisingly fast to the U.S.

Kathleen
Lake Zurich, United States

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1st December 2014

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Daniel from Black Dog says ...

Hi Kathleen. I have been at the helm of the business for 12 of those years - thank you so much for supporting us over the years. I hope we can continue to provide a great service in the future.

Products

Service

I've had one of the cat plaques before on a previous home, but new house new plaque. It arrived promptly & safely - very well packaged. My neighbour ordered one as soon as she saw it!

Mr john Faragher
Wrexham, UK

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1st December 2014

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Daniel from Black Dog says ...

Delighted to hear that it arrived quickly and safely. I hope all your neighbours would like a tile!

Products

Service

What a quick delivery! Thanks

Mrs Elodie SÚnÚpart
Namur, Belgium

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1st December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that the parcel was delivered quickly and safely to Belgium.

Products

Service

very quick service,can,t appraise the product yet as it,s a christmas present

mr frank milum-palmer
weston-s-mare, UK

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26th November 2014

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Daniel from Black Dog says ...

We always do our best to turn orders around as soon as we can.

Products

Service

All received, my wife appreciated the plaque, which commemorates our cat who unfortunately used up all of his nine lives recently.

Mr simon scott
Redhill, UK

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24th November 2014

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Daniel from Black Dog says ...

I'm sorry to hear about your cat. I'm sure the personalised tile will help the memories live on a little longer.

Products

Service

Lovely tiles, presented beautifully and delivered very quickly. Enough choice to match a tile to an individual. Thanks for making Christmas present shopping such a breeze.

Ms Robyn Greenrod
Lancing, UK

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24th November 2014

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Daniel from Black Dog says ...

Many thanks for your thoughtful comments. I'm delighted that shopping on the site has been nice and easy.

Products

Service

The two tiles I bought are really lovely - beautiful quality, just as I hoped they would be. And delivery was really quick (just a couple of days) - the tiles were also well wrapped so survived being thrown through the letter box by the postie!

Miss Polly Mason
Salisbury, UK

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24th November 2014

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Daniel from Black Dog says ...

Thank you very much for the very positive review. Our packaging is specially designed for our tiles and before we used the new packing we tested it in our workshop by essentially throwing them around with tiles inside them. We were probably a lot harsher than the Royal Mail and in most of the experiments the tiles survived.

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