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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Products

Service

Quality craftsmanship and excellent customer service that I most definitely recommend.

From the moment I entered the little Black Dog of Wells shop in the City of Wells I was confronted with a friendly helpful service and many lovely things to buy.

On my return to Munich Germany I placed an order for 4 tiles, two of which, being personalizedů. this order was carried out with speed and efficiency.

Frau Rosamond Williams
81737 Muenchen, Germany

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10th July 2015

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Daniel from Black Dog says ...

Thank you so much for dropping by our shop. It is reassuring to hear we were friendly and helpful. Thank you for asking us to create two personalised cat tiles which came through looking terrific.

Products

Service

No complaints!

Mr. Daniel Orazio
Fairfield, United States

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8th July 2015

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Daniel from Black Dog says ...

Excellent!

Products

Service

The beautiful plaque arrived the day after ordering, and was very well packed. It was a gift for a ruby wedding anniversary and is loved by the recipients. I was very impressed with your service from start to finish and hope to order from you again soon.

Miss Angela BLACKBURN
Doncaster, UK

View Reply
7th July 2015

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Daniel from Black Dog says ...

Many thanks for the positive review. During opening hours we aim to dispatch orders as soon as they come in. I'm delighted to hear that the tile arrived quickly for your ruby wedding anniversary gift.

Products

Service

Excellent communication from company. Prompt delivery and item very well packaged. Very detailed little tile bought to give as a gift. Will definitely purchase further items.

Mrs J Ankers
Hereford, UK

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7th July 2015

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Daniel from Black Dog says ...

We aim to dispatch orders the same day or following day and we like to communicate with customers as this is such an important part of the purchase. We have all dealt with companies where poor communication drives us to despair!

Products

Service

Faultless customer service (very impressed with the late night reply to my query about my payment). The plaques are lovely. This purchase ('on with life's great adventure' balloon plaque) was bought as a gift for someone else. It arrived very quickly, well packed and in perfect condition. Very reluctant to part with it - will have to buy one for myself!

Mrs Karen Paynter
Whitminster, UK

View Reply
6th July 2015

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Daniel from Black Dog says ...

I'm glad to provide a late night service! I was looking after a firing that evening so was working late into the night. Some tiles are almost too nice to give away!

Products

Service

My order arrived promptly , the products were of the high quality that a previous purchase . I am pleased with the service and would recommend the products to friends who are looking for something different to give as gifts

Mrs Glynis Tupling
Northallerton, UK

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6th July 2015

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Daniel from Black Dog says ...

Many thanks for the great review. It is very good to hear that the tiles were equally high quality as the previous order. We are always happy to get recommendations!

Products

Service

I ordered 2 tiles for a friend's wedding anniversary.They arrived in good condition and very promptly. They were delighted and the tiles were admired by everybody who saw them.

Mrs Christine Hill
Stonehouse, UK

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29th June 2015

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Daniel from Black Dog says ...

I'm delighted to hear that they arrived swiftly and in good condition. Wonderful to hear that they were admired by all.

Products

Service

ordered this as birthday present for sister in U S, we were warned anything up to two weeks but arrived much sooner, birthday not arrived but sure she will be pleased as very homesick for all things British!

Mrs Jennifer Allgrove
Axbridge, UK

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26th June 2015

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Daniel from Black Dog says ...

Great to hear that the tile materialised ahead of anticipated arrival date. It all comes down to how quickly it gets through US customs.

Products

Service

It has been an absolute pleasure to do business with a company that offers such first-class service. It is clear that Black Dog of Wells cares about its business and its customers - good old-fashioned service at its best! Thank you.

Mrs S.S.
London, UK

View Reply
24th June 2015

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Daniel from Black Dog says ...

Thank you so much for kind comments about our first-class service. We always do our best to make sure all customers are happy with their purchase and the service we give.

Products

Service

The variety available and the quality of the product is outstanding. I have already passed on details to friends.

Mrs J M Harry Harry
Birmingham, UK

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24th June 2015

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Daniel from Black Dog says ...

Thank you so much for your order and I'm delighted to hear that our products are outstanding. We always like it when our details are passed on to friend and family by satisfied customers.

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Service

Thrilled with fishermen's prayer plaque. Already have two myself - Ceitic and Julian. This one for a special present. Thank you for thinking of such a unique idea.

Mrs Florence Betty Taylor
Norwich, UK

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16th June 2015

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Daniel from Black Dog says ...

The Breton Fisherman's Prayer is a nice piece of design and it not only is relevant to people who sail or work the seas but it could be a metaphor for life itself. As individuals we are small and insignificant in the wider world and we do our best to navigate through it.

Products

Service

The craftsmanship of these tiles is truly extraordinary. They are beautiful. I could not be happier. The customer service was also excellent.

Ms. Stacey Wellman
Evanston, United States

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15th June 2015

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Daniel from Black Dog says ...

Thank you for your lovely comments about our tiles. We take a lot of care making them and I'm delighted to hear that we provided excellent customer service.

Products

Service

Tile came exactly as ordered and in a timely manner, thankyou

Mrs Jennifer Brennan
Beaconsfield Upper, Australia

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15th June 2015

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Daniel from Black Dog says ...

Great to hear the tile made it safely and in good time.

Products

Service

Everything with our personalised tile was great.

Mr Ashley Harper
Leeds, UK

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11th June 2015

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Daniel from Black Dog says ...

Great to hear that you are very satisfied with your personalised tile.

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Service

Great products and fantastic customer service. Always a pleasure to buy from.

N Hamid
Cardiff, UK

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9th June 2015

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Daniel from Black Dog says ...

Thank you very much for your continued custom. I'm delighted to hear that our customer service has been consistently good.

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Service

A lovely tile for my friend's retirement - I'm sure she'll like it.

Mrs June Irvine
Chesterfield, UK

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7th June 2015

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Daniel from Black Dog says ...

Life's Great Adventure is a perfect retirement gift. After all there are still plenty of adventures to be had long after retirement!

Products

Service

An excellent order service, with good advice about personalisation. I was kept fully informed about the progress of my order. The item was well packaged. Overall an excellent service. Thankyou.

M Rudd
Darlington, UK

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5th June 2015

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Daniel from Black Dog says ...

It is quite difficult to visualise what the text will look like on a tile when placing an order. So for more complicated personalised tiles I email a setup file with the text added so the customer can see what the end result will look like before I make the tile. It is also important to give an update or two on the progress of their tile so customers know that they haven't been forgotten.

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Delighted with my personalised 'Fine Dog' tile. A perfect tribute for my beautiful & greatly missed Border Collie. A totally 1st class product, with excellent communication/customer service. I highly recommend. Many thanks indeed.

Mrs Sharon Christodoulou
Earby, UK

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4th June 2015

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Daniel from Black Dog says ...

I am so pleased that Jake has been remembered on our personalised Fine Dog tile. Thank you so much for sending us a photo of the tile in situ. It is wonderful to see a personalised tile in use.

Products

Service

very prompt service, much appreciated

Mrs Posy Fallowfield
Exeter, UK

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4th June 2015

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Daniel from Black Dog says ...

I'm glad the first class post on your tile guaranteed speedy delivery. We aim to turn orders around the day they come in but we have to hope the postal service doesn't let us down.

Products

Service

Great tile , I love the hedgehog . Very quick delivery and well packed for transit too.

Mrs. Jordan
Bridgwater, UK

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1st June 2015

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Daniel from Black Dog says ...

The hedgehog on our tile is a faithful impression of the real creature. They are sweet looking animals and hopefully they will survive given their decline is quite rapid.

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