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BLACK DOG

DESIGNERS OF DECORATIVE TERRACOTTA WALL PLAQUES

Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

Independent Customer Reviews

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Service

Very happy - good friendly and helpful communication plus high quality and unusual products.

Mrs Jo Wynsor
Horton, UK

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5th December 2014

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Daniel from Black Dog says ...

I'm delighted that you are very happy with the personalised tile. Correspondence about our personalised tiles is so important in making sure that they are done correctly so hopefully you will be delighted with the outcome.

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Service

I've owned Black Dog plaques since the early 90's, buying one or two on each visit to the workshop in Wells.

As I'm not visiting the UK again I now buy by mail. You have excellent turnaround time for mailing an order. Many thanks, for your artistry, creativity and responsiveness to customers. Judith

Ms Judith M. Ashley
Penn Valley, United States

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4th December 2014

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Daniel from Black Dog says ...

Many thanks Judith for your lovely comments. I'm sorry to hear that you will not be visiting the UK again but at least we are on the other end of a phone line and on the internet.

Products

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Would definitely recommend to friends/family, unique!!!!

Ms Andrea Bratton
Wells, UK

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4th December 2014

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Daniel from Black Dog says ...

Many thanks and the more recommendations the better!

Products

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Thank you as always for great quality and service , I've bought recently from you for a gift for my sister .

miss emma bosworth
wells, UK

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4th December 2014

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Daniel from Black Dog says ...

Many thanks for ordering from us once again and I'm glad we continue to provide a good service.

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Service

Quality of item exactly as hoped for, and delivered in faultless condition and far more quickly than the second class postage would suggest. Perfect.

Mr G
Eastbourne, UK

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4th December 2014

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Daniel from Black Dog says ...

Great to hear the item is as expected and it arrived in perfect condition. There is a little trick with using stamps for second class post. Providing you add 2 or more stamps it usually goes through as first class. A marketing person told us this years ago and it works nearly every time.

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This is the second time I've dealt with you so know that your products are excellent and the service is still just as good, the website is easy to use and the order was dealt with quickly and efficiently, thank you

Mrs Enid Locke
Chatteris, UK

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1st December 2014

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Daniel from Black Dog says ...

Many thanks for your repeat custom. I'm delighted to hear that everything was as good as the first time around.

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Easy to follow website, lovely products, quick service. Thank you.

Miss Elizabeth MacArthur
Strathpeffer, UK

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1st December 2014

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Daniel from Black Dog says ...

I'm glad you found the website easy to follow. There were a number of developments of the current site to get it working well. My website designer and I lost a bit of hair in the process to get it working properly!

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I have been dealing with Black Dog of Wells for their wonderfully created and meaningful tiles for more than15 years. I have found the perfect sentiment for encouragement or to welcome friends to their new house or just for fun. Well worth sending across the pond to get them. And if you contact them, you get a very personal reply. And shipping is surprisingly fast to the U.S.

Kathleen
Lake Zurich, United States

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1st December 2014

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Daniel from Black Dog says ...

Hi Kathleen. I have been at the helm of the business for 12 of those years - thank you so much for supporting us over the years. I hope we can continue to provide a great service in the future.

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I've had one of the cat plaques before on a previous home, but new house new plaque. It arrived promptly & safely - very well packaged. My neighbour ordered one as soon as she saw it!

Mr john Faragher
Wrexham, UK

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1st December 2014

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Daniel from Black Dog says ...

Delighted to hear that it arrived quickly and safely. I hope all your neighbours would like a tile!

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What a quick delivery! Thanks

Mrs Elodie SÚnÚpart
Namur, Belgium

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1st December 2014

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Daniel from Black Dog says ...

I'm delighted to hear that the parcel was delivered quickly and safely to Belgium.

Products

Service

very quick service,can,t appraise the product yet as it,s a christmas present

mr frank milum-palmer
weston-s-mare, UK

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26th November 2014

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Daniel from Black Dog says ...

We always do our best to turn orders around as soon as we can.

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All received, my wife appreciated the plaque, which commemorates our cat who unfortunately used up all of his nine lives recently.

Mr simon scott
Redhill, UK

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24th November 2014

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Daniel from Black Dog says ...

I'm sorry to hear about your cat. I'm sure the personalised tile will help the memories live on a little longer.

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Lovely tiles, presented beautifully and delivered very quickly. Enough choice to match a tile to an individual. Thanks for making Christmas present shopping such a breeze.

Ms Robyn Greenrod
Lancing, UK

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24th November 2014

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Daniel from Black Dog says ...

Many thanks for your thoughtful comments. I'm delighted that shopping on the site has been nice and easy.

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The two tiles I bought are really lovely - beautiful quality, just as I hoped they would be. And delivery was really quick (just a couple of days) - the tiles were also well wrapped so survived being thrown through the letter box by the postie!

Miss Polly Mason
Salisbury, UK

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24th November 2014

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Daniel from Black Dog says ...

Thank you very much for the very positive review. Our packaging is specially designed for our tiles and before we used the new packing we tested it in our workshop by essentially throwing them around with tiles inside them. We were probably a lot harsher than the Royal Mail and in most of the experiments the tiles survived.

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Fast, efficient service, swiftly delivering original and beautifully made tiles. The perfect present.

Mrs Melanie Holihead
CHAPMANSLADE, Westbury, UK

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24th November 2014

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Daniel from Black Dog says ...

We always like to post our tiles as quickly as possible. In the age of internet shopping customers expect deliveries to be quick. A little known secret that a marketing person told us years ago is that if more than two stamps are used then it usually goes through as first class post. We don't know why but it seems to work!

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awesome products that I have not seen anywhere here in Canada.

speedy shipping too and well packaged.

ms barb morrison
toronto, Canada

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21st November 2014

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Daniel from Black Dog says ...

I'm delighted to hear that they arrived safely in Canada. It is correct to say that they can't be found in Canada as we don't have any outlets there. But there are currently 3 outlets in the USA which can post our tiles and this may help to bring down the postage costs. See our Stockists USA page in the left margin.

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Thank you for providing such beautiful products for luck people like me to buy. My package of numerous wall plaques arrived in Australia in perfect condition (thanks to the excellent packaging) within the stated 10 days. The lovely staff at Black Dog responded to my enquiry as to delivery date in a timely and professional way. Congratulations to all at Black Dog of Wells for your excellent product and fantastic service. With best regards and many thanks, Kate (Australia)

Ms Kate Galloway
Box Hill North, Australia

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20th November 2014

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Daniel from Black Dog says ...

I was quite relieved to hear your tiles made it to you within the normal delivery period. Sometimes parcels can get held up in customs which can delay their delivery by up to a week. Thank you so much for your glowing review, it does mean a lot to us.

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Very speedy delivery and beautifully packed. The tiles, and the mounted tiles are even better than they appear on the websit, we are delighted with the product and the service and will recommend to friends.

Thank you

Mrs Audrey Derrick
Taunton, UK

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20th November 2014

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Daniel from Black Dog says ...

I'm delighted to hear that they look better in reality than on the website. They are tricky to photograph and to get across the feeling of depth and detail.

Products

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Lovely and original plaques, and excellent service

Mrs Patricia Corder
Newport-on-Tay, UK

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18th November 2014

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Daniel from Black Dog says ...

We love our unique and original tiles. It is a great feeling to make something that as far as we can tell no-one else makes.

Products

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I love the tiles you make - I love the creativity of the designs and the variety of themes. It gives me great pleasure to give them as gifts to dear friends. In fact, I may have to order a few more for Christmas.

MS Blair Gilbert
Riverside, United States

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18th November 2014

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Daniel from Black Dog says ...

We have a lot of fun creating our designs. We hope these will give a lot of pleasure to the recipients of our tiles over many years.

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